Registering Telephony Service in Portal

Overview

The Telephony Module in Decisions gives users the ability to integrate with the Plivo or Twilio telephony service APIs. Using the module allows users to manage their business communications with customers by sending and receiving SMS text messages or Interactive Voice Response (IVR) voice calls.

Example

The following example will demonstrate how to set up a Twilio account using the Telephony Module. 

1. Navigate to System > System Settings > Telephony Settings.
2. In the Authentication Token field, enter the token received from the service provider. Also, enter the SecretAuthToken if applicable. Select the appropriate Telephony type from the TelephonyAdapterType drop-down menu. Click SAVE.
   
   
3. Right-click Telephony Settings and click Show URL for Telephony Settings.
   
   
4. Copy the URL from the Telephony URL window.
   
5. Navigate to Twilio and past the Telephony request URL into the IVR service's settings for the phone number that will be used.