| Step Details |
| Introduced in Version | 4.0.0 |
| Last Modified in Version | 8.9.0 |
| Location | Integration > Twilio > Phone |
The Start Conference Room step starts a conference room where multiple callers may be directed to. Twilio conference rooms have a maximum capacity of 250 callers. Conference rooms will not start until at least two callers have been added.
Prerequisites
Properties
Call Output
| Property | Description | Data Type |
|---|
| Prompt 1 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 1 is read first. | --- |
| Prompt 2 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 2 is read if a response is invalid. | --- |
| Prompt 3 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 3 is read after Prompt 1 (or Prompt 2) is read. | --- |
Conference
| Property | Description | Data Type |
|---|
| Participant Role | Options are Listener, Speaker, Moderator. | --- |
| Beep on Enter | If selected, Twilio's beep sound will play to the conference room participants when a user enters the conference room. | Boolean |
| Override Wait Prompt | If selected, the Twilio user may specify what plays what a user hears while waiting in the conference room. If left unselected, Twilio's default wait music playlist will play. | Boolean |
| Wait Prompt Type | The options are Default, Url, DocumentID, or None. |
|
| Default | Twilio's default wait music playlist. |
|
| Url | The URL to the desired wait music or wait sound. |
|
| DocumentID | The ID of the desired document to be read during the wait. |
|
| None | This option allows for no music or audio to be played during the wait. |
|
Voice Options
| Property | Description | Data Type |
|---|
| Voice Type | Alice, Man, Woman, and Amazon Polly are available voice options. Voice Options are only visible when a prompt is selected as Text.
| --- |
Inputs
| Property | Description | Data Type |
|---|
| Conference Room Name | A specified name for the conference room. Twilio warns against using any sort of personal information as a conference room name for compliance reasons. | String |
| Prompt Advanced Configuration | Allows the user to pass in a Name and a Value. This input is Not Required. | List of TelephonyAdvanced
ConfigurationItem |
| Prompt Recording URL | Plays an audio file from the supplied URL. This input will only be available using the RecordingURL Prompt from Call Output. | String |
| Prompt Document ID | Plays an audio file from the supplied Decisions Document ID. This input will only be available using the RecordingDocument Prompt from Call Output. | String |
| Prompt Text | Uses an automated voice to read the entered text. This input will only be available using the Text Prompt from Call Output. | String |
Outputs
| Property | Description | Data Type |
|---|
| Call End | Details about the call, including call duration, caller information, and receiver information.
| CallEnd |
| No Response | Details about the call if there was no response, including call duration, caller information, and the number that was called.
| NoResponse |
