Removing a Tenant From Multi-Tenancy
  • 21 Oct 2021
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Removing a Tenant From Multi-Tenancy

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Article summary

Overview 

Once a Customer/Tenant has been registered to a Multi-Tenancy if desired/need be they may be deleted and removed from the Tenancy. The following document demonstrates how to Delete a Tenant from a Multi-Tenant environment.

Multi-Tenant Article Series
This article is part of a Multi-Tenant article series and requires pre-requisite configurations.

To configure a Multi-Tenant environment, please start from About Multi-Tenancy article and proceed with the rest of the series, starting at Multi-Tenancy: Setup.



Example

To remove a Tenant from a Multi-Tenant environment: 

  1. From the Decisions Studio, navigate to the Hosting Folder
  2. From the Hosting Folder, open the Customers Folder. 
  3. Right-click the desired Tenant in the Customer List Report, then select Delete Customer.
  4. Confirm the deletion by selecting the DELETE button. 
    Warning
    Note that if a Customer/Tenant is being deleted from a Multi-Tenancy, it is advised to Restart IIS afterward.

    If IIS is not restarted, the IIS Logs will become overpopulated. Additionally, IIS will expect the Tenant to still exist within the Tenancy and will attempt to connect to it. 

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