Configuring User Account to Receive SMS Text Messaging

Overview

The system sends notifications in the form of email, pop up message within the portal, SMS text, Twitter, or a custom method. If a user would like to receive notifications via SMS, then the user's phone information must be set up within the user's Account and configured properly.

The general set up to enable SMS notifications is as follows:

1. Add the SMS carrier under System > Administration > Notifications > SMS Carriers.
2. Configure the user's Accounts to receive SMS text messaging.
3. Configure the notification itself to deliver via text, either under System > Administration > Notifications > Default Notifications, or within a Flow using a notification, within the notification step itself.

Example

Once the carrier is set up you need to set up phone information for the intended recipient. In this example, we will set up a user to receive text messaging.

1. Under System > Security > Accounts, click on the user Account and select Edit Account.

   

2. Under Phone Details, click Add New.

   

3. Configure the following under Phone Information:

   Phone Number:	Full phone number for the user.
   Type of Phone:	Options are Mobile, Office, Home, Fax, Other, Pager, and iPhone.
   Preferred Voice Contact:	Enable this checkbox if this is the preferred number for leaving voicemails.
   Accept SMS:	Enable this checkbox if the user is to receive SMS text messages.
   SMS Carrier:	Select the appropriate carrier that the user currently uses for text messaging.
   Has Extensions:	Enable this checkbox if the phone number has an extension. Enter the extensions in the Extension field that appears.

4. Phone Number, Accept SMS, and the SMS Carrier are required to enable SMS text messaging.

   

5. Enter preference, priority, and whether the number is secured under Contact Information and click OK to save.

NOTE: As a test to see if the phone can receive text messaging in general, compose a new email to the phone number and use the carrier's email suffix as the domain. For example, for a Sprint phone, send an email to 6195555555@messaging.sprintpcs.com (with the "6195555555" representing the actual user's phone number). The message should appear as a text on the phone.