Logging Overview
  • 30 Sep 2022
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Logging Overview

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Logs are records of events throughout the environment, often used as a reference for troubleshooting issues. 

By tracking information via Logs, Administrators can better pinpoint then monitor any problematic events occurring in a workflow. Information collected by Logs may pertain to various things such as Flow step execution, System Errors, information on the Email system, etc.  

Additionally, Logs have the benefit of being customizable to accommodate specific user needs. This can be done locally on the File System or via the Logging Settings.

Accessing Logs

 Logs can be accessed in the following two ways: 

  • By opening the CSV directly, this file is stored at C:\Program Files\Decisions\Decisions Server\Logs\Decisions.Web.Core.
  • By navigating to System > Administration > System Tools > Logging.

After locating the logs, admin users may open them to read their contents about what type of error occurred and when.

External Logging

Administrators have the option for external logging and profiling through cloud monitoring services like Azure Log Analytics, AWS Cloudwatch, and Grafana Loki. Using this option provides central access to platform logs from multiple instances.

Log Step

The Log step is the quintessential Flow step for defining a specific log category and a log message. Use this step to create new logs and/or custom log categories detailing execution data of its connected Workflow.

The resulting Logs are viewed via System > Administration > System Tools > Logging or in the Logs folder via Local File System

Logging Settings 

The Logging Settings found in the System > Settings Folder in the Decisions Studio can be used by Administrators to establish and edit settings about Logging at both the Local and Global levels. 

Additional Information on Logging Settings 
Logging Settings in the Decisions Studio alter the contents of both the Settings.xml and the LogSettings.json files.

Logging Settings can be adjusted by right-clicking System > Administration > System Tools > Logging and selecting Edit Log Settings. This Folder also contains a Report displaying System Logs

Decisions.Web.Core Log 

The Web.Core tracks information about the primary platform instance. This file also stores any content created by the Log step, and it replaces the Primary.log file used in prior Decisions versions and offers the same functionalities.

  1. Navigate to the C:\Program Files\Decisions\Decisions Server\Logs and open Decisions.Web.Core

  2. Locate the Message from the Log step. 

For further information on Settings, visit the Decisions Forum.

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