Emergency Password Reset Tool

Overview

When executed on the host machine, the Emergency Password Reset Tool is a command line utility used to reset a password; this is particularly useful when an administrator's password needs to be reset or after a malicious intrusion. 

Installation

1. Visit the Decisions Public Releases website to download the Reset Tool.
2. Select the corresponding release (ex: 6).
3. Click INSTALL beneath the desired version number (ex: 6.15.0) - REMEMBER, the Tool is version specific!
4. Click Browse Files.
5. Download the Decisions.PasswordReset.x64.msi file.
   
6. Click the download to Install (or launch from the respective Downloads location).
7. If prompted with "Windows protected your PC," click More Info, followed by Run anyway.
   
8. Click Next.
   
9. Upon review, check I accept the terms in the License Agreement and click Next.
10. Confirm the appropriate path (default is C:\Program Files\Decisions\), click Next, then click Install.
    
11. If an older version of the Reset Tool exists, the installer should prompt to Repair or Remove.
    Click Remove; relaunch the installer (after successful removal).
    

Example

This example assumes:

• The platform was installed using the default path, C:\Program Files\Decisions\Decisions Services Manager.
• The Administrator has not been changed from the default, admin@decisions.com.
• The Reset Tool did not exist previously.

1. Open a Command Prompt, or Power Shell, as an Administrator.
2. Change directories by typing cd C:\Program Files\Decisions\Decisions Services Manager.
3. To launch the Tool, type decisions.passwordreset.exe and press Enter.
   When executed without arguments, the Emergency Password Reset Tool returns example instructions for usage.
4. Type decisions.passwordreset.exe admin@decisions.com 12345, then press Enter.
   This resets the administrator's password to "12345".
5. Upon a successful password reset, the platform will restart SHM.
   As a sound security practice, notice the prompt to set a new password for the account within the portal on next login.
   (contrasting Power Shell screengrab below)