Telephony Module
- 16 May 2025
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Telephony Module
- Updated on 16 May 2025
- 1 Minute to read
- Print
- DarkLight
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Module Details | |
| Core or Github Module | Core |
| Restart Required | No |
| Step Location | Integration > Twilio > Phone |
| Settings Location | System > Settings > Telephony |
| Prerequisites | |
Overview
The Telephony Module in Decisions lets users integrate with the Plivo or Twilio telephony service APIs. The module allows users to manage their business communications with customers by sending and receiving SMS text messages or Interactive Voice Response (IVR) voice calls.
Example
The following example will demonstrate setting up a Twilio account using the Telephony Module.
- Navigate to System > System Settings > Telephony Settings.
- In the Auth Token field, enter the token received from the service provider. Also, enter the Account SID if applicable. Select the appropriate Telephony type from the TelephonyAdapterType drop-down menu. Click SAVE.
The Authentication Token and Secret Authentication Token can be found on Twilio's site under Keys & Credentials > API keys & tokens. The Authentication Token can be found in the Account SID field and the Secret Authentication Token is found in the Auth token field.(1).png)
- Right-click Telephony Settings and click Show URL for Telephony Settings.
- Copy the URL from the Telephony URL window.
- Navigate to Twilio and paste the Telephony request URL into the IVR service's settings for the phone number used.
.png)
The Authentication Token and Secret Authentication Token can be found on Twilio's site under Keys & Credentials > API keys & tokens. The Authentication Token can be found in the Account SID field and the Secret Authentication Token is found in the Auth token field.(1).png)
.png)
Step List
The following Steps are available in the Flow Designer Toolbox after installing the module.
| Category | Step Name | Description |
|---|---|---|
| ADMIN | Add Credentials to SIPCredentials List | |
| ADMIN | Create SIPDomain | |
| ADMIN | Delete Creds For | |
| ADMIN | Get Credentials for Domain | |
| ADMIN | Get Registered Numbers | |
| ADMIN | List SIPDomains | |
| PHONE | Clean SIPIndicators From Number | |
| PHONE | Delete Recording | Deletes a recording at a specified URL. |
| PHONE | Dequeue Caller | |
| PHONE | Hangup | |
| PHONE | Pause | |
| PHONE | Play Digits | |
| PHONE | Play Queued Steps | |
| PHONE | Queue Hold Step | |
| PHONE | Reject Call | |
| PHONE | Request IVR | |
| PHONE | Say Text | The Say Text step uses Text-to-Speech (TTS) to play recorded files or typed messages with a human voice. TTS prompts can be dynamically generated using raw text and Flow Data. |
| PHONE | Start Conference Room | |
| PHONE | Start Phone Call | |
| PHONE | Transfer Phone Call | |
| SMS | Send SMS Message | |
| SMS | SMS Response | Sends a set response via SMS. |
| TWILIO | Get Call Log for Call | |
| TWILIO | Get Call Logs For Calls | |
| TWILIO | Get Recording URLS By Call SID | |
| TWILIO | Get Recordings By Call SID |
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