Setting Up Date/Time Translation

Overview

Time zone Translation allows users to see all DateTime values in their local time zones instead of the Decisions Server's established time zone. For example, if a user has tasks with due dates assigned to other users in other time zones, the Translation setting lets them see those dates relative to their location.

Time zone translation is Account-specific. Admin users must set the Timezone on individual accounts to translate the time. If Time zone is not configured on accounts, Decisions will set the Default Time zone from Portal Settings to all the user accounts.

Note:

TimeZone Translation will only translate the values on UI elements like Dashboards and Reports and will not translate it on Forms, Flows, or Rules.
Scheduled Jobs/Assigned Flows will run according to the server's DateTime value, not the translated time on the UI.

Prerequisite

Change the Host Server to UTC Time zone:

Time zone Translation requires the Decisions Server to be placed in the UTC Time zone. If the Host Server is not set to UTC, the Decisions Service will fail to start, and the user will not be able to access the environment. Before enabling Time zone Translation, ensure the Time zone of the Host Server is set to UTC. Otherwise, do NOT proceed with enabling Time zone Translation.

Configuration

The following section explains how to enable time zone translation on the server and configure it for the accounts.

Enable TimeZone Translation on the Server

From the File Storage, navigate to C:\Program Files\Decisions\Decisions Server Folder and open the Settings.xml in a Text Editor.
Locate the UseTimeZoneTranslation property and set it to true. Save and close the Text Editor.
Restart the Service.

Configuring the Accounts

From the Decisions Studio, navigate to System > Security > Accounts. Right-click the Account and select Edit.
Under PERSONAL INFORMATION, scroll down to Timezone and select the desired option.
Click SAVE to close out of the window.

Thus, users can now see the configured Time zone in the portal.

Using a Browser's Time Zone

Beginning with v9.14, Decisions can be configured to use whatever time zone a User's browser is in, instead of what is set in Decisions.

To enable this feature:

Enable Time Zone Translation as detailed above.
In the Settings.xml file, change UseBrowserTimezoneForTranslation to true.

Now whatever time zone the User's browser is in will reflect within Decisions and all displayed times will be converted.

Feature Changes

Description	Version	Release Date	Developer Task
Added "UserBrowserTimezoneForTranslation".	9.14	August 2025	[DT-044597]

For further information on the Portal, visit the Decisions Forum.