Overview
The Remedy Module allows Decisions to create, modify, and close incident tickets created within BMC Remedy. This is done through Flow steps provided by the Module, which can be used to create custom Flows that handle the required tasks.
Prerequisites
- Installation of the Remedy Module.
- Access to an active Remedy account.
- Server host information for Remedy.
- A Project dependency is required.
Considerations
Note for Third-Party Systems and Subscriptions
Customers are responsible for securing and maintaining accounts with third-party systems and subscriptions.
Remedy Settings
The Module settings are located under System > Settings > Remedy Settings. The Module requires access to a currently active account in Remedy, along with the server host information.
Once these values have been identified, they can be added under the correct property for the setting. Below is a table overview of each value.
| Property | Description |
|---|---|
| Host | The name of the Remedy host as it appears in Decisions. |
| Server Name | The name of the server hosting the Remedy environment. |
| User Name | The username for the Remedy account is used to establish a connection to the service. |
| Password | The password for the Remedy account is used to establish a connection to the service. |