---
title: "Release Process Overview"
slug: "release-process-overview"
updated: 2026-07-15T18:59:46Z
published: 2026-07-15T18:59:46Z
canonical: "documentation.decisions.com/release-process-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release Process Overview

## Overview

When new versions are released to the public, customers can expect certain types of behavior and changes to occur.

Information on version naming conventions, release strategy, and version support is below.

---

## Release Naming Convention

The following diagram displays how each [version](https://documentation.decisions.com/v8/docs/system-information-overview) of a **Decisions** **Installation** is named.

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1784140618192.png)

---

## Product Release Strategy

The **Product Teams** develop two different versions of the Product concurrently; these versions are referred to as the **LTS (Long Term Support)** and **Current** versions.

The following chart demonstrates the standard [release](https://releases.decisions.com/Releases/) cadence for these versions.

| **Version** | **Cadence** |
| --- | --- |
| Major | Typically every 18-24 months |
| LTS | As needed |
| Current | Monthly |

Additionally, typically every 18-24 months, a new **Major** **Version** is released. Upon public release, this version takes over as the new **Current** release, and as a result, the preceding version becomes the new LTS version, and the previous LTS version is deprecated from **Software** **Support** (see the following diagram for information on how versions are introduced/phased out of Support).

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1784141181265.png)

---

## Version Support

The Current version receives new features along with bug fixes, security fixes, and stability improvements. LTS will receive security fixes, but will not get new features or other bug fixes. Previous versions do not receive any patches and customers will not receive support.

Deprecated Version SupportNote that deprecated versions of the product do not receive code fixes except for extraordinary circumstances. 

Each Major Version is fully supported for a minimum of 24 months after its initial release. For example, version 6 was released in June 2019 and was supported until June 2023.

Users that are on unsupported versions should contact their Customer Support Manager as soon as possible to discuss their options for upgrading. Customers unsure about how to reach their CSM can submit a ticket to [support@decisions.com](mailto:support@decisions.com). The table below demonstrates how each Release Version is supported.

| **Support Type** | **Previous Versions (Currently v.8 and below)** | **LTS (Currently v.9.x)** | **Current (Currently v.10.x)** |
| --- | --- | --- | --- |
| Tech Support | X | **✓** | **✓** |
| New Features | X | X | **✓** |
| Bug Fixes | X | X | **✓** |
| Stability Issue Fixes | X | X | **✓** |
| Security Fixes | X | **✓** | **✓** |

---

## FAQ

- Which version is the best to start with?
  - It is recommended to start with the **Current** version as this version receives the most support and new features, and will be stable for production by the time a customer reaches the **Production** stage.
- How should a customer plan their upgrade path **Post-Production**?
  - Most Decisions customers take three or four minor releases at a time. For example, going from v9.8 to v9.12.
  - Customers typically upgrade twice a year if using **LTS**, and four times if Current.
- Are versions backward compatible?
  - Decisions expends great effort to retain backward compatibility between all versions. Certain features are not retained and it is recommended customers review the Breaking Changes documents for a version before upgrading. Using the [Upgrade Validator](https://documentation.decisions.com/projects/docs/upgrade-validator) is also strongly encouraged.

For additional information on Releases and their features, see the [Decisions Forum](https://support.decisions.com/forum/default.aspx).