--- title: "Email Templates" slug: "email-templates" tags: ["email", "Templates"] updated: 2025-06-24T17:11:44Z published: 2025-06-24T17:11:44Z canonical: "documentation.decisions.com/email-templates" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt > Use this file to discover all available pages before exploring further. # Email Templates ## Overview **Email Templates** are HTML documents that define the look and feel of Emails sent from a Flow via the [**Send Email**](https://documentation.decisions.com/step-library/docs/send-email) step. Email Templates are useful in that they provide an opportunity for demonstrating brand identity and consistency in correspondence sent from a Decisions-based environment. The following document demonstrates how to apply the **Default Email Template**, as well as how to create and apply **Custom Email Templates** to an Email. --- ## What changed from V8 to V9? | Version 8 | Version 9 | | --- | --- | | Email Templates were configured at the System level and were visible across the platform. | Email Templates are now Project-level and are visible only within the Project. | --- ## Creating an Email Template 1. In the Decisions Studio, navigate to **Projects** **> Desired Project > Settings > Templates > Email Templates**. This is where Email Templates are stored including the **Default Template**. Right-click Default Template and select **Download.** ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Screenshot%202024-02-22%20145434.png) 2. Navigate to the download location displayed in the address bar. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2022-04-25_09h49_33.png) 3. **Open**, edit, and **Save** the Default Template as desired.  ![2019-07-02_1516.png](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2019-07-02_1516.png) 4. After editing or creating an **Email Template**, navigate to **Projects** **> Desired Project > Settings > Templates > Email Templates****,** click ADD, and select **Email** **Template**. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Screenshot%202024-02-22%20145658.png) 5. In the **Email Template** window, enter the **Title** and **Description**. Then, drag and drop or choose the Email Template HTML document and click ADD EMAIL TEMPLATE. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Screenshot%202024-02-22%20145828.png) 6. Navigate back to the Flow. In the Flow Designer, select the **Send Email** step. From the Email Template, dropdown menu, select the added Email Template. Click **Save** and close the Flow Designer. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2025-06-24_13h08_14.png) 7. Back in the Designer Project, run the Flow again. This time the Email is decorated with the customized Email Template. The {{content}} variable can be modified by the Body input from the [Send Email](https://documentation.decisions.com/step-library/docs/send-email) steps. Since the Body input is a String, the inputted values can be modified with HTML. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1654885190837.png) --- ## Applying an Email Template 1. Begin in the Designer Project, click CREATE FLOW and select Flow. Name the Flow and click CREATE. 2. In the Flow Designer, add a **Send Email** step from the FAVORITE STEPS category in the **Toolbox** panel to the **Start** and **End** steps. 3. On the **Properties** panel, enter **Constant** values in the **From**, **To**, **Subject** and **Body** fields. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2025-06-24_13h09_33.png) 4. In the [SETTINGS _ CONTENTS](/v9/docs/email-templates#settingscontent-properties) category, select the **Pick Email Template** box and select **Default** **Template**. Click **Save** and close the Flow Designer.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2025-06-24_13h10_08.png) 5. In the Designer Project, right-click the Flow and select **Run Flow.** **![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2025-06-24_13h11_09.png)** 6. The Flow sends the Email that looks as follows and the selected Email Template applied to it. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1658325158923.png) ### SETTINGS-CONTENT Properties Adjusting the parameters within the SETTINGS - CONTENT category allows further customization options. | Property | Description | | --- | --- | | Clean Up HTML | Converts HTML codes containing "&" to their standard characters. | | Send Raw HTML | Sends Email in Raw HTML format. | | Email Content Type | Allows the user to select the formatting for an Email. Selecting Auto, auto-selects an option, selecting HTML sends the Email in HTML format, and selecting Plain sends the Email as plain text. | | Pick Email Template | Enables the ability to select from a list of pre-existing Email Templates. | | Email Template | The Input is utilized for mapping in an Email Template. Can be dynamically mapped (Pick Email Template unchecked), or selected via dropdown (Pick Email Template checked). | --- For further information on Flows, visit the [Decisions Forum](https://community.decisions.com/categories/Flows).