---
title: "Deactivating and Activating a User Account"
slug: "deactivating-a-user-account"
description: "This document shows how to disable a user within the Decisions Portal. This task can be completed by checking and un-checking the Is Active checkbox in the Account Edit Entity."
tags: ["creating account", "account", "admin topics", "portal settings", "user management "]
updated: 2024-07-31T15:38:48Z
published: 2024-07-31T15:38:48Z
canonical: "documentation.decisions.com/deactivating-a-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivating and Activating a User Account

## Overview

In some instances, an Admin may wish to disable an [**Account**](https://documentation.decisions.com/v9/docs/adding-a-user-account) but reserve its associated **Email** for further use in **Flows**/**Reports** as a **DataType** or **Data** **Source**. This can be achieved through the use of the **Deactivate Action**. In doing so, Admins prohibit access to the **Account** without removing the Account completely from the environment.

Alternately, if the Admin wishes to in the future, they may Re-**Activate** the Account. The following document demonstrates the method by which Admins may **Deactivate** and Re-Activate Accounts.

---

## Deactivate Account

1. Navigate to **System > Security > Accounts**.
2. Right-click on the desired **Account** to access its **Action** **Menu**; then select **Manage > Deactivate [AccountEmail]**. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h32_09.png)
3. **Confirm** **Deactivation** by selecting YES.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h37_02.png)
4. Verify that the **Account** has been successfully deactivated by attempting to LOGIN with its credentials. Logging in with a Deactivated Account Upon attempting to login with an **Account's** deactivated credentials, an **Invalid Username or Password** notification will display on the Login screen.  
  
Additionally, the IS ACTIVE column value for the Account in the **Accounts** **Folder** will display as **False**. 

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h33_38.png)

---

## Activate Account

1. Navigate to **System > Security > Accounts** in the **Decisions** **Studio**.
2. Right-click the Deactivated **Account** and select **Manage > Activate [AccountEmail**].![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h37_55.png)
3. Select YES in the **Confirm** **Activation** window. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h38_25.png)
4. Verify that the **Account** was reactivated by attempting to LOGIN with its credentials. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-07-31_11h35_47.png)

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For further information on Administration, visit the [Decisions Forum](https://community.decisions.com/categories/Administration).