Telephony

Overview The Telephony Module in Decisions lets users integrate with the Plivo or Twilio telephony service APIs. The module allows users to manage their business communications with customers by sending and receiving SMS text messages or Interact...

Overview All inbound telephony communication relies on having a Telephony Handler configured in the Portal. This Handler defines what phone numbers will be used to receive either an Interactive Voice Response (IVR) or Short Message Service (SMS) ...