Self Service Licensing Guide
  • 27 May 2022
  • 2 Minutes to read
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Self Service Licensing Guide

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Article Summary

Self Service Licensing Guide

After signing up to license Decisions, Decisions sends a welcoming email with Customer Id and Name.

  1. Navigate to System > Settings, then right-click on Licensing Setting.
  2. Within the action menu, select Display License Data.

License Server Settings

  1. Select Edit Licensing Setting in the action menu.
  2. Select Allow License Requests.
    This checkbox enables the system to request licenses over the internet.  If the server is without internet, use the alternate method of Licensing a Server.

License Server Type

Trial
Enterprise-level license for temporary use only
Development
A development license allows the system to run without high transaction counts
NonProduction
Non-prod licenses cannot be used to serve production transaction levels or concurrent users
Production
This is for any production server

Multi Tenant License

check this option to authorize Multi Tenant functionality if specified in the license agreement purchased

Licensed Company Id

a globally unique ID provided sent from the customer onboarding manager when the license agreement is initiated

Licensed Company Name

name associated with Licensed Company ID that must match information in the onboarding email If these two values are out of sync the requests will be routed to the sales team.

Email Contact for License

This is the email address that will receive notifications about license updates, and progress for license requests. It is ok if this email address is not the same address that the onboarding emails are sent to.

License Contact Phone

Phone number is optional but will allow Support to contact the user if there is a problem with their license requests.


License Setting Actions

Now that the settings are done the server will initiate a license request. From the Licensing Settings action menu, there are a set of actions.

Check For License
This causes the Decisions instance to send a license request to the Decisions licensing server.
Delete License Server Settings
Removes the license server settings.
Display License Data
Shows information about the current license installed on the Decisions instance.
Edit Licensing Settings
This shows a dialog with the licensing settings like Customer Id, Customer Name, etc.

Check For License

Selecting Check for License will display a pop-up notification that the request has started and then a reply which indicates the state of the request.


Starting License Check
This message indicates that a license request has been started.
License Received and Installed
This message indicates that a license was received for this server and has been installed. To determine the details of the license, use the ‘Display License Data’ action.
License Already Installed
The license found is already installed. Please contact support for more help
Skipping License Check
A license request is already pending.
Invalid or Unknown Company Id
 If the settings have an invalid or an unknown company id and a license is requested a pop-up will show. An email will also be sent.

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Multiple Requests

Customer account creation requests are approved via email by the Decisions Support Team. The license server settings must match the information contained in the approval email. After changing the server settings to match, there will be a string of emails sent about the licensing process.

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