Customer Satisfaction
  • 22 Dec 2021
  • 1 Minute to read
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Customer Satisfaction

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Article Summary

Overview

Need Help Installing an App?
Refer to the Introduction to App Store article for a step-by-step explanation for installing apps from the App Store.

The Customer Satisfaction app provides an example workflow that allows the user to complete a satisfaction survey on a product or service purchased. It includes a few simple forms arranged in a simple workflow.

This app, like every app in the App Store, can be implemented as-is or customized to fit any business's needs.

Upon installation, the workflow consists of the following Designer Elements:

Designer Element TypeDesigner Element NameFunction
FlowCustomer Satisfaction FlowParent Flow containing the sequential logic for the entire process
Tile FlowTile Flow - Always Responded in Timely Manner
Counts sum occurrences of 'Always' selection to the timely manner question
Tile FlowTile Flow - Number of Daily Product UsesCounts sum occurrences of 'Daily' selection to the product uses question
Tile FlowTile Flow - Number of Surveys AnsweredCounts sum total of submitted surveys
Tile FlowTile Flow - Number Referred by FriendCounts sum occurrences of 'Referred by Friend' selection to the initiation of service question
Defined Data StructureCustomerSatisfactionResultsStores data members of inputted data fields
FormCustomer SatisfactionForm displaying inputs for user submission
End FormConfirmation FormForm displays after successful user submission
FolderCustomer Satisfaction OverviewFolder hosting the Dashboard accessible from the Studio
PageCustomer Satisfaction Dashboard
Dashboard Page displaying total survey results and Tiles
ReportCustomer Satisfaction Results ReportForm displaying survey results
RuleString Value Equals YesChecks if the string value is 'Yes'



Walkthrough

After installing the Customer Satisfaction app, it can be located within the My Apps Folder in the 'Customer Satisfaction' Designer Folder unless named otherwise. 

Upon starting the parent Flow, the Customer Satisfaction Form appears. 


Once a user completes the form, the results will be submitted and saved to the database. The Flow then presents the Confirmation End Form upon successfully submitting the survey.

In addition, the user also receives a confirmation email to the email associated with their Decisions account containing a copy of the survey questions and the chosen answers.

The Customer Satisfaction Dashboard then displays the survey's overall results with Tiles and accompanied by the 'Customer Satisfaction Results' Report. Since a Folder contains this Dashboard, permissions can be applied to this to allow only specified accounts/groups, such as a 'Managers' group, to view these results.

Need Help Setting Permissions?
Please review the About Folder & Portal Permissions article for a step-by-step explanation of how to accomplish this.



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