Creating an Outbound SIP Flow
  • 02 Jul 2021
  • 1 Minute to read
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Creating an Outbound SIP Flow

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Overview

Outbound calls made through SIP credentials rely on having an additional outbound Flow added to the handler. In Decisions, SIP credentials can be used to call through a SIP domain by creating a SIP Outbound Flow. 

In order to create an outbound SIP Flow, a telephony handler must be made. To learn how to create a telephony handler, click here.

Example

The SIP Outbound Flow will have the Call Initiated data associated with the call being placed as an input.

This example will demonstrate how to create a SIP Outbound Flow.

  1.  Navigate to the Telephony handler Folder (Example Handler). Click TELEPHONY and select Create SIP Outbound Flow.
  2. Name the SIP Flow (New SIP Flow) and click CREATE SIP HANDLER. Then, click on the SIP Flow to edit.


    When using SIP credentials, the call from the number will be formatted sip:[SIP Username]@[SIP Domain]. The telephony call steps by default clean the SIP credentials off of this number leaving just the username. By unchecking the Clean SIP Data from Number option the call will be placed through the credentials on the domain.




    To remove the SIP credentials formatting from a number or username, add the Clean SIP Indicators from Number step from Communication > Telephony > Phone. It will clear the sip:@[SIP Domain].




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