---
title: "Transfer Phone Call"
slug: "transfer-phone-call"
tags: ["Twilio", "Telephony"]
updated: 2025-08-27T20:57:41Z
published: 2025-08-27T20:57:41Z
canonical: "documentation.decisions.com/transfer-phone-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer Phone Call

| Step Details |
| --- |
| **Introduced in Version** | 4.0.0 |
| **Last Modified in Version** | 8.9.0 |
| **Location** | Integration > Twilio > Phone |

The **Transfer Phone Call** step is used to transfer a phone call to an external or internal phone number.

### Prerequisites

- This step requires the [Telephony Module](https://documentation.decisions.com/docs/telephony) to be [installed](https://documentation.decisions.com/docs/installing-modules-decisions) before it will be available in the toolbox.
- **For v9 users:** Add a [Project Dependency](https://documentation.decisions.com/docs/project-dependencies) once the Telephony Module is installed.

---

## Properties

#### Call Data

| Property | Description | Data Type |
| --- | --- | --- |
| Clean SIP Data From Numbers | Automatically checked, this option allows the user to remove the SIP credentials formatting from a number or username. If this option is unchecked, the call will be placed through the credentials on the domain. | Boolean |
| Dynamically Determine From | If selected, the "from number" can be customized instead of a default Twilio number. | Boolean |
| Wait On Call To End | If selected, the next step in the flow will not start until the call ends. | Boolean |
| Hang Up On 'Star' | If selected, the call will end when the initial caller clicks the asterisk or "star." | Boolean |
| Time Limit | The time limit, in seconds, of the phone conversation. | Int32 |
| Record Call | This allows for the conversation to be recorded or not recorded. The options are DoNotRecord, RecordFromAnswer, RecordFromRinging, RecordFromAnswerDual, and RecordFromRingingDual. | --- |
| Get Timeout From Input | If checked, the number of seconds the call rings before ending with No Response will be determined from the input data. The default time is 30 seconds. | Boolean |
| Timeout | The number of seconds the call rings before ending with No Response. The checkbox "Get Timeout From Input" will lets users map this value as input data. | Int32 |

#### Call Output

| Property | Description | Data Type |
| --- | --- | --- |
| Prompt 1 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 1 is read first. | --- |
| Prompt 2 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 2 is read if a response is invalid. | --- |
| Prompt 3 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 3 is read after Prompt 1 (or Prompt 2) is read. | --- |

#### Voice Options

| Property | Description | Data Type |
| --- | --- | --- |
| Voice Type | Alice, Man, Woman, and Amazon Polly are available voice options. Voice Options are only visible when a prompt is selected as Text. | --- |

#### Inputs

| Property | Description | Data Type |
| --- | --- | --- |
| Prompt Advanced Configuration | Allows the user to pass in a Name and a Value. This input is Not Required. | List of TelephonyAdvancedConfigurationItem |
| Prompt Recording URL | Plays an audio file from the supplied URL. This input will only be available using the RecordingURL Prompt from Call Output. | String |
| Prompt Document ID | Plays an audio file from the supplied Decisions Document ID. This input will only be available using the RecordingDocument Prompt from Call Output. | String |
| Prompt Text | Uses an automated voice to read the entered text. This input will only be available using the Text Prompt from Call Output. | String |
| To Phone Numbers | List of the phone number to which the caller will be transferred. | List of String |

#### Outputs

| Property | Description | Data Type |
| --- | --- | --- |
| Call End | Details about the call, including call duration, caller information, and receiver information. | CallEnd |
| No Response | Details about the call if there was no response, including call duration, caller information, and the number that was called. | NoResponse |

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1751386914784.png)

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1755805030186.png)