---
title: "Reset User Password"
slug: "reset-user-password-okta"
updated: 2023-05-05T20:23:01Z
published: 2023-05-05T20:23:01Z
canonical: "documentation.decisions.com/reset-user-password-okta"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset User Password

| Step Details |
| --- |
| **Introduced in Version** | 4.2.0 |
| **Last Modified in Version** | 7.1.2 |
| **Location** | Integration > Okta |

The **Reset User Password** step causes an Okta user account's password to be reset.

### Prerequisites

This step requires the Okta [module](https://documentation.decisions.com/docs/installing-and-configuring-the-okta-module) to be [installed](https://documentation.decisions.com/docs/installing-modules-decisions) before it will be available in the toolbox.

---

## Properties

#### Inputs

| Property | Description | Data Type |
| --- | --- | --- |
| User | The Okta user account | OktaUser |

#### Outputs

| Property | Description | Data Type |
| --- | --- | --- |
| Output | The Okta user account | OktaUser |

---

## ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Reset%20User%20Password.png)

---

## Common Errors

### **Exception invoking method ResetUserPassword on class**

This error occurs if the Okta module is not properly set up. In Decisions go to Settings > Okta > Edit Okta Settings. Review the Okta Subdomain or URL and confirm that it is correct.

In Okta review the SAML settings under Applications > Decisions > General.

### **Exception Message**

```csharp
Exception Stack Trace: DecisionsFramework.Design.Flow.ErrorRunningFlowStep: Error running step Reset User Password 1[ResetUserPassword] in flow [Okta Test]: Exception invoking method ResetUserPassword on class OktaUserManagementMethods ---> DecisionsFramework.LoggedException: Exception invoking method ResetUserPassword on class OktaUserManagementMethods ---> System.NullReferenceException: Object reference not set to an instance of an object. at Decisions.Okta.OktaUserManagementMethods.VerifyUserHasId(OktaUser user) at Decisions.Okta.OktaUserManagementMethods.ResetUserPassword(OktaUser user) at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor) at System.Reflection.MethodInvoker.Invoke(Object obj, IntPtr* args, BindingFlags invokeAttr) --- End of inner exception stack trace --- at DecisionsFramework.Design.Flow.StepImplementations.InvokeMethodStep.Run(StepStartData data) at DecisionsFramework.Design.Flow.FlowStep.RunStepInternal(String flowTrackingID, String stepTrackingID, KeyValuePairDataStructure[] stepRunDataValues, AbstractFlowTrackingData trackingData) at DecisionsFramework.Design.Flow.FlowStep.Start(String flowTrackingID, String stepTrackingID, FlowStateData data, AbstractFlowTrackingData trackingData, RunningStepData currentStepData) --- End of inner exception stack trace ---
```

Related Information

[Installing and Configuring Okta Module](https://documentation.decisions.com/docs/installing-and-configuring-the-okta-module)