---
title: "Play Queued Steps"
slug: "play-queued-steps"
tags: ["Telephony", "Twilio"]
updated: 2025-08-21T13:53:30Z
published: 2025-08-21T13:53:30Z
canonical: "documentation.decisions.com/play-queued-steps"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Play Queued Steps

| Step Details |
| --- |
| **Introduced in Version** | 4.0.0 |
| **Last Modified in Version** | 8.9.0 |
| **Location** | Integration > Twilio > Phone |

The **Play Queued Steps** step is used to play queued steps for incoming calls. When using messages, the play step will access a particular queue.

### Prerequisites

- This step requires the [Telephony Module](https://documentation.decisions.com/docs/telephony) to be [installed](https://documentation.decisions.com/docs/installing-modules-decisions) before it will be available in the toolbox.
- **For v9 users:** Add a [Project Dependency](https://documentation.decisions.com/docs/project-dependencies) once the Telephony Module is installed.

---

## Properties

#### Call Output

| Property | Description | Data Type |
| --- | --- | --- |
| Prompt 1 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 1 is read first. | String |
| Prompt 2 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 2 is read if a response is invalid. | String |
| Prompt 3 | Options are RecordingURL, RecordingDocument, Text, or None. Each selection will have a separate set of inputs. The value of Prompt 3 is read after Prompt 1 (or Prompt 2) is read. | String |

#### Voice Options

| Property | Description | Data Type |
| --- | --- | --- |
| Voice Type | Alice, Man, Woman, and Amazon Polly are available voice options. Voice Options are only visible when a prompt is selected as Text. | --- |

#### Inputs

| Property | Description | Data Type |
| --- | --- | --- |
| Prompt Advanced Configuration | Allows the user to pass in a Name and a Value. This input is Not Required. | List of TelephonyAdvancedConfigurationItem |
| Prompt Recording URL | Plays an audio file from the supplied URL. This input will only be available using the RecordingURL Prompt from Call Output. | String |
| Prompt Document ID | Plays an audio file from the supplied Decisions Document ID. This input will only be available using the RecordingDocument Prompt from Call Output. | String |
| Prompt Text | Uses an automated voice to read the entered text. This input will only be available using the Text Prompt from Call Output. | String |

## ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1750946693751.png)

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