--- title: "Wait On External System" slug: "wait-external-system" tags: ["External System", "service"] updated: 2026-09-04T19:56:51Z published: 2026-09-04T19:56:51Z canonical: "documentation.decisions.com/wait-external-system" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt > Use this file to discover all available pages before exploring further. # Wait On External System | ## Step Details | | --- | | **Introduced in Version** | --- | | **Modified in Version** | 9.30, 10.1, 10.2 | | **Location** | Integrations | The **Wait On External System** step monitors the External System (Service, External Database, etc.) for the desired condition. When this condition is met, it continues Flow execution on the Defined Outcome Path. --- ## Properties #### Assignment | Property | Description | Data Type | | --- | --- | --- | | Assign To | Used to define who (User Account, Group, or Email) the Assignment will be assigned to | --- | | Assignment Name | Sets the name of the assignment | String | | Assignment Action Name | Sets the name of the assignment action | String | | Assignment Reference Id | Used to reference the assignment. | String | #### Assignment Setup | Property | Description | Data Type | | --- | --- | --- | | From Data | | | Accounts and Groups | Allows users to define with accounts and/or groups the assignment is sent from. | List of String | | | Assignment Roles | Allows users to define which roles the assignment originates from. | String | | | Exclude Accounts and Groups | Allows users to specify which accounts or groups are excluded from the point of origin for the assignment | List of String | | Assignment Data | | | Assignment Folder Type | Provides options to dictate which folder the assignment is stored in. | --- | | | Assignment Description | Allows users to give the assignment a description value. | String | | | Assignment Type Description | Used to designate a description for the assignment's Type. | String | | | Assignment Priority | Used to assign a priority level to the assignment. | String | | Assignment Dates | | | Specify Start Date | Establishes the start date for the assignment. | --- | | | Specify Warn Date | Establishes when to warn users about the assignment's completion. | --- | | | Specify Late Date | Establishes when the assignment is considered late. | --- | | | Specify Escalate Date | Establishes when escalation actions will be taken against the assignment. | --- | | | Specify Expiration Date | Sets when the assignment expires. | --- | | Assignment Events | | | Assignment Start Flow Type | Allows users to specify a start flow type to run (None, SharedFlow, Private). | --- | | | Assignment Warn Flow Type | Allows users to specify a warn flow type to run (None, SharedFlow, Private). | --- | | | Assignment Late Flow Type | Allows users to specify a late flow type to run (None, SharedFlow, Private). | --- | | | Assignment Escalate Flow Type | Allows users to specify a escalate flow type to run (None, SharedFlow, Private). | --- | | Assignment Reuse | | | Reuse Assignment | | --- | | | | No | Disables reuse on the assignment. | --- | | | | Always | Always enables reuse of the assignment. | --- | | | | If Same Assignee | Reuses the assignment if it's assigned to the same assignee. | --- | | | | | Rerun Startup Flow | Reruns the startup flow upon reuse of the assignment. | --- | | | | | Resend Email | Resends the email upon reuse of the assignment. | --- | | | | | Calculate New Assignment Dates | Allows the ability to calculate new assignment dates upon reuse of the assignment. | --- | | | | | Keep Existing Assignment Description | Maintains the same assignment description upon reuse of the assignment. | --- | | Completed Form | | | Save Form Result View | Allows users to right-click the form and view the completed assignment. | --- | | Additional Assignment Actions | | | Action Definitions | Allows users to define additional specific actions. | --- | #### Service Definition | Property | Description | Data Type | | --- | --- | --- | | Generate Service | Allows users to define the name of a service. | --- | | | Service Name | Desired name for the service. | --- | | Service Outcomes | Allows users to define outcome paths. | --- | | Expose Data On Service | Allows users to be available to the parent flow. | --- | | Exclude All URL Parameters | Removes the options to set URL parameters. | --- | | Set Custom Callout URL Parameter Name | Allows users to set the callback URL parameter name. | --- | | URL Encode the Callback URL | Allows users to encode the callback URL. | --- | #### Timer Settings | Property | Description | Data Type | | --- | --- | --- | | Check Timespan From Data | Allows users to specify a time interval (seconds) to check for auto-complete. | --- | | Scenarios [Additional Outcomes for AutoComplete] | Allows users to set the outcome paths for auto-completes. | --- | | EDIT WAIT ON EXTERNAL SYSTEM 1 AUTO COMPLETE FLOW | Allows users to edit the auto complete flow. | --- | | Check Time Span | Allows users to specify the time span to check for changes. | --- | | Specify Queue Name **(For v9.30+ and v10.1+)** | Once this setting is enabled, a new property, **Queue Name**, is displayed. | Boolean | | | Queue Name | Allows users to specify the queue name. | --- | | Specify Queue Count **(For v9.30+ and v10.1+)** | Once this setting is enabled, a new property, **Queue Count**, is displayed. | Boolean | | | Queue Count | Allows users to specify the queue count. | --- | #### On Step Run | Property | Description | Data Type | | --- | --- | --- | | Step Start Flow Type | Allows users to choose where a SharedFlow, Private Flow, or No Flow runs when the step starts. | --- | | Specify Queue for Running the Start Flow | Boolean | | | Queue Name for Running the Start Flow | Allows users to choose the queue for the Start Flow to run. | --- | #### Email | Property | Description | Data Type | | --- | --- | --- | | Email Notifications | | | Notification Policy | Allows users to set the notification policy when email is sent (None, Default, Custom). | | | Email Response Handling | | | Email Handling | Allows users to select how emails are handled (None, Default, Email Response Only, Links Only). | | | | | Default | Sets notification to the Designer-specified default. | | | | | None | No notification policy is set. | | | | | Custom | Sets a custom notification policy with options for subject and body entry. | | | | | | Clean up HTML | Removes unnecessary HTML in the notification email. | | | | | | Subject | Prompts for the creation of a custom subject in the email. | | | | | | | Creates a custom email body. | | | | Email Template | Allows a user to choose the email template or create a new template. | | | | | | Default Template | Sets the email to the default template. | | | | | | Empty Template | Sets the email to an empty template for quicker editing. | | | | | | New Default Template | Allows users to create a new default template. | | #### Outcomes | Property | Description | Data Type | | --- | --- | --- | | Add Outcome for Exception | When enabled, creates a new outcome path for the step. The step travels down this output path when an exception occurs. | --- | | Output Data Changes | When enabled, provides information on the state for the data passed through the step | --- | | Output Outcome Name | When enabled, includes the outcome path name as an output | --- | | Cach Outcomes | This setting allows information to be stored on the outcome of the step, rather than creating a copy when the step finishes | --- | | Output Step Data As List | When enabled, allows all outputs from the step to be condensed into a list of DataPairs | --- | ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2026-08-06_15h51_10(2).png) --- ## Example Please visit our Example lab for a more detailed walkthrough of using this step: [Using the Wait on External System Step](https://documentation.decisions.com/projects/docs/using-the-wait-on-external-system-step). Related Information Forum Posts: [Help With Wait On External System Step](https://support.decisions.com/forum/topic3141-help-with-wait-on-external-system-step.aspx) [How To Set A Wait On External System Step To Timeo](https://support.decisions.com/forum/topic1828-how-to-set-a-wait-on-external-system-step-to-timeo.aspx) --- ## Step Changes | Description | Version | Release Date | Developer Tag | | --- | --- | --- | --- | | The **View Integration Detail** page has been redesigned for **External Form** steps and **Wait On External System**. | [10.2](https://documentation.decisions.com/v99/docs/version-10-2-release-notes) | September 2026 | [DT-048396] | | Two new properties are added for "Wait On External System": **Specify Queue Name** and **Specify Queue Count.** | [10.1](https://documentation.decisions.com/v99/docs/version-101x-release-notes) | August 2026 | [DT-048178] | | Two new properties are added for "Wait On External System": **Specify Queue Name** and **Specify Queue Count.** | [9.30](https://documentation.decisions.com/v99/docs/version-930x-release-notes) | August 2026 | [DT-048178] | ## Related - [Bulk Insert to [Database Name]](/bulk-insert-to-step.md) - [Integrated Database Steps](/integrated-database-steps.md)