---
title: "Create Incident"
slug: "create-incident"
updated: 2025-09-02T20:03:39Z
published: 2025-09-02T20:03:39Z
canonical: "documentation.decisions.com/create-incident"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Incident

| Step Details |
| --- |
| **Introduced in Version** | 4.0.0 |
| **Last Modified in Version** | 7.12.0 |
| **Location** | Integration > BMC Remedy |

The **Create Incident** step is used to create a new incident.

### Prerequisites

This step requires the [Remedy module](https://documentation.decisions.com/docs/remedy) to be [installed](https://documentation.decisions.com/docs/installing-modules-decisions) before it will be available in the toolbox.

Users on v9 will need to create a [Project dependency](https://documentation.decisions.com/docs/project-dependencies)[](https://documentation.decisions.com/docs/project-dependencies).

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## Properties

#### Inputs

| Property | Description | Data Type |
| --- | --- | --- |
| Incident to Create | Data defined to create aspects of a new incident. | HelpDesk_Submit_ServiceRequest |

#### Outputs

| Property | Description | Data Type |
| --- | --- | --- |
| Output | Outputted completed step information. | String |

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1751905820101.png)

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