Obtaining a License Key

Last Updated: 08/15/2018 Introduced in Version: 2.0

Computers can be licensed to run the platform with third-party plugins or with the built-in licensing mechanism – License Utility. To begin licensing a machine using the License Utility, open the executable and email the Machine Key it generates and Current Decisions Version to support@decisions.com. Our tech support team will respond with a license key which can be cut and pasted into the License Utility and applied to generate a license key file. You must run the utility as an administrator, otherwise the license cannot be applied.

Example

This example assumes that the Platform is installed in its default location.

Navigate to \Program Files\Decisions\Decisions Services Manager\Licensing. Double-click LicenseUtility.exe.

The License Utility will generate a unique string for this machine in the Machine Key field. Select this string and press CTRL+C to copy it to your clipboard.

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Create a new email message and address it to support@decisions.com, and in the subject line, state the need is for a license key. In the message body paste the machine key.
In addition please include which license type is needed within the body of the email. Find this information by selecting System and within the action menu select Show License Information.
 
 

System Action Menu

 

License Information dialog

 
 
 
Then, send the email. Using the machine key you’ve provided, our support team will generate a license key which we will be email to you.

If License Utility is still open, copy and paste the license key that we’ve sent you into the License Key field. Click the Apply button. If License Utility was closed, reopen it and copy and paste both the machine key and the license key that we’ve sent you into the Machine Key and License Key fields, then click the Apply button. This is necessary because the Machine Key is uniquely generated every time License Utility is started

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License Utility

 

An alert will notify you that License is ready. Click OK to apply.

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Restart SHM dialog

 

Your new license key file – license.key – authorizes this machine to use the platform. To remain licensed, this file must remain inside this folder.

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Licensing Folder

 

Once the license keys have been implemented, it is necessary to restart Service Host Manager.  To begin, open the start menu on the server and type “Services” in the search bar.  From the list of returned results, open Services.

Restarting Service Host Manager 1

Search for Services

 In the open Services Management Console, scroll down until Service Host Manager is visible.

Restarting Service Host Manager 2

Service Host Manager

 

Click (or right click) on Service Host Manager, then select Restart from the list of available options. Note: The Key File is removed from the licensing folder once Service Host Manager is restarted. While Service Host Manager is restarting, the portal will be unavailable.

Restarting Service Host Manager 3

Restart

 

Need more help with:

Licensing a Server?

 

Contact us at support@decisions.com

Additional Resources