Emergency Password Reset Tool

Last Updated: 11/15/2018 Introduced in Version: 2.0

The Emergency Password Reset Tool allows a user on the host machine to reset any user’s password from the command line. This utility is particularly useful in the event that an administrator’s password needs to be reset, or after a malicious intrusion.

Install the Emergency Password Reset Tool in Decisions from the designer studio. In the action bar located at the top of the page select Resources>Install. Scroll to the bottom of the page and select All Releases. Choose the desired release and then select the version number. The Reset Tool can be found on our build site, under “Browse Files“, locate the file called Decisions.PasswordReset.x64.msi.






Our example assumes that the platform has been installed in the default path and that the Administrator has not been changed from the default admin@decisions.com.


Start by opening a command prompt and then navigate to C:\Program Files\Decisions\Decisions Services Manager.



Type decisions.passwordreset.exe and press Enter. When executed without any arguments, the Emergency Password Reset Tool will return instructions for its usage, as well as an example.

Run Password Reset Tool
Type decisions.passwordreset.exe admin@decisions.com newpassword to reset the administrator’s password to “newpassword”. Upon changing the administrator’s password, the platform will stop and restart its services. You will also be advised to set a new password for this account from within the portal, as a sound security practice.
Password Reset



For more information about Emergency Password Reset Tool,

Contact us at support@decisions.com

Additional Resources