---
title: "Setting Assignment Escalation Dates"
slug: "setting-assignment-escalation-dates"
description: "This document discusses and demonstrates setting an Escalation Date in Decisions. The purpose of this task is to send the task to next level in the event of a failure of completion. "
tags: ["escalation", "Inbox", "notifications", "assignments", "tasks"]
updated: 2025-06-17T20:01:10Z
published: 2025-06-17T20:01:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Assignment Escalation Dates

## Overview

When carrying out the process of [**Assigning**](https://documentation.decisions.com/v9/docs/creating-a-task-from-a-flow)a **Form**, users are provided the option to establish **Dates**that designate when the **Assignment**reaches a new level of urgency; this allows Admins to dictate when further action needs to be enacted upon or in response to the Assignment.

Such actions may include the sending of a reminder **Email**, or a link to additional **Assignments**that have been applied to the **Task**at hand. Additionally, this functionality allows the option to create more specific time frames for completing an Assigned Task. The following document demonstrates how to implement such dates as a means of escalation in an **Assignment**process.

---

## Example

1. From a **Flow**containing an **Assignment**, navigate **Properties >**[**ASSIGNMENT SETUP**](https://documentation.decisions.com/v9/docs/assignment-settings#assignment-setup)**,**then click EDIT.
2. From the **Assignment****Setup**window, under the **Assignment****Dates**category, enable **Specify****Escalate****Date**. Then, set **Form Assignment Escalate Date**to Constant Date and Time and define the desired escalation date (for example purposes, set a **DateTime**value that's in the near future). Escalation ProcessIf the **Assignment**has not been worked by the defined **Escalate****Date**, then the Assignment's **State**will change from **Current**to **Escalated**.

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2.png)
3. Without leaving the **Assignment Setup** screen, navigate to **Assignment****Events**; under **Assignment****Escalate****Flow****Type**, select the desired option. Then click PICK OR CREATE ASSIGNMENT ESCALATE FLOW and CREATE a new **Form Assignment Handler Flow**.

On Assignment Events The **Assignment****Events**setting offers the ability to run a specific **Flow**upon reaching a set **Assignment****Date**. Establishing an Assignment Event **Flow****Type**will create a Flow with the **Form****Assignment****Handler**Flow **Behavior**.  
  
The options for this configuration are as follows: 

| **Flow Types** |
| --- |
| None | Establishes no value for the Assignment Event Flow. |
| SharedFlow | A Flow that can be created or picked that can be other processes within an environment. |
| Private | A Flow that is create only for the associated Assignment. |

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/3-QDMK9DPF.png)
4. From the resulting **Flow****Designer**, attach a**Send Notification To Accounts and Groups**step****from **Toolbox > COMMUNICATION > NOTIFICATION**, to the **Start**and **End**steps.
5. From the **Properties**of the Notification step, **Constant**map the desired **Message**and **Subject**. Then, set**Accounts and Groups** to **Build****Array**and map **assignment.AssignedUsers.First** to **Item****0**.

Assignment Data As the **Escalate****Flow**is designed to handle **Form****Assignment**, users may access data pertaining to the original **Assignment**including: 

  - **Flow_StepTrackingId**
  - **Form_FlowTrackingIdNotify**
  - **Form_AssignmentId**
  - **Form_AssignmentURL**
  - **assignment**

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/4(1).png)
6. **Save**, then close the **Escalation****Flow**.
7. Back in the initial **Assignment****Flow**, from the **Assignment****Setup**window, click DONE. Then **Save**and close the **Flow****Designer**.
8. **Run**the **Assignment****Flow**then navigate to the **Assignee's****Inbox**to verify that the Assignment's state has changed to **Escalated**. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-08-19_17h01_00.png)

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For further information on Forms, visit the [Decisions Forum](https://community.decisions.com/categories/Forms).