---
title: "Setting Assignment Escalation Dates"
slug: "setting-assignment-escalation-dates"
description: "This document discusses and demonstrates setting an Escalation Date in Decisions. The purpose of this task is to send the task to next level in the event of a failure of completion. "
tags: ["escalation", "Inbox", "notifications", "assignments", "tasks"]
updated: 2026-07-01T19:53:10Z
published: 2026-07-01T19:53:10Z
canonical: "documentation.decisions.com/setting-assignment-escalation-dates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Assignment Escalation Dates

## Overview

When carrying out the process of [**Assigning**](https://documentation.decisions.com/version-10/docs/creating-a-task-from-a-flow) a **Form**, users are provided the option to establish **Dates** that designate when the **Assignment** reaches a new level of urgency; this allows Admins to dictate when further action needs to be enacted upon or in response to the Assignment.

Such actions may include the sending of a reminder **Email**, or a link to additional **Assignments** that have been applied to the **Task** at hand. Additionally, this functionality allows the option to create more specific time frames for completing an Assigned Task. The following document demonstrates how to implement such dates as a means of escalation in an **Assignment** process.

---

## Example

1. From a **Flow** containing an **Assignment**, navigate **Properties >** [**ASSIGNMENT SETUP**](https://documentation.decisions.com/version-10/docs/assignment-settings#assignment-setup)**,** then click EDIT.
2. From the **Assignment** **Setup** window, under the **Assignment** **Dates** category, enable **Specify** **Escalate** **Date**. Then, set **Form Assignment Escalate Date** to Constant Date and Time and define the desired escalation date (for example purposes, set a **DateTime** value that's in the near future). Escalation ProcessIf the **Assignment** has not been worked by the defined **Escalate** **Date**, then the Assignment's **State** will change from **Current** to **Escalated**.

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779999851198.png)
3. Without leaving the **Assignment Setup** screen, navigate to **Assignment** **Events**; under **Assignment** **Escalate** **Flow** **Type**, select the desired option. Then click PICK OR CREATE ASSIGNMENT ESCALATE FLOW and CREATE a new **Form Assignment Handler Flow**.

On Assignment Events The **Assignment** **Events** setting offers the ability to run a specific **Flow** upon reaching a set **Assignment** **Date**. Establishing an Assignment Event **Flow** **Type** will create a Flow with the **Form** **Assignment** **Handler** Flow **Behavior**.  
  
The options for this configuration are as follows: 

| **Flow Types** |
| --- |
| None | Establishes no value for the Assignment Event Flow. |
| SharedFlow | A Flow that can be created or picked that can be other processes within an environment. |
| Private | A Flow that is create only for the associated Assignment. |

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779999923611.png)
4. From the resulting **Flow** **Designer**, attach a **Send Notification To Accounts and Groups** step from **Toolbox > COMMUNICATION > NOTIFICATION**, to the **Start** and **End** steps.
5. From the **Properties** of the Notification step, **Constant** map the desired **Message** and **Subject**. Then, set **Accounts and Groups** to **Build** **Array** and map **assignment.AssignedUsers.First** to **Item** **0**.

Assignment Data As the **Escalate** **Flow** is designed to handle **Form** **Assignment**, users may access data pertaining to the original **Assignment** including: 

  - **Flow_StepTrackingId**
  - **Form_FlowTrackingIdNotify**
  - **Form_AssignmentId**
  - **Form_AssignmentURL**
  - **assignment**

![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1780000152976.png)
6. **Save**, then close the **Escalation** **Flow**.
7. Back in the initial **Assignment** **Flow**, from the **Assignment** **Setup** window, click DONE. Then **Save** and close the **Flow** **Designer**.
8. **Run** the **Assignment** **Flow** then navigate to the **Assignee's** **Inbox** to verify that the Assignment's state has changed to **Escalated**. ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1782935576510.png)