How to Restart Service Host Manager
  • Updated on 18 Oct 2019
  • 1 minute to read
  • Print
  • Dark
    Light

How to Restart Service Host Manager

  • Print
  • Dark
    Light

Overview

Service Host Manager is a Windows Service that powers the Decisions environment. If the instance of Decisions needs to be reset, Service Host Manager is the utlity that is triggered to make that event occur. There are times when an administrator will have a need to restart this Service. This process may be needed to install a new feature, update settings, apply web configurations, or even recover from a frozen state. For this purpose, SHM (Service Host Manager) will need to be restarted either from the Decisions UI or by using a Widnows Services.

Example

From the Decisions UI while logged in as an Administrator, navigate to the System folder and open the Action Menu by right-clicking the folder name, or by clicking the right pointing arrow.

From this menu, select Restart Instance. A window will appear with a text box prompting a reason for the restart, this entry is optional. Bypass or fill in the text box then click RESTART.

2018-11-07_123502.png

Once that window closes, a Server Restart notification will show. The administrator can select this notification to reveal different time options for the restart to occur, otherwise the default time will be five minutes.

2018-11-07_125253.png

Selecting Will Restart Manually cancels the process from the Decisions UI, allowing for the administrator to restart Service Host Manager via the Windows Services application.

To restart manually, navigate to the Windows search box which is generally located on the Windows Task Bar. Type in 'Services' and click the Services Desktop App.

2018-11-07_115815.png

By default, the list should appear with the services listed in alphabetical order, scroll down this list until Service Host Manager appears. Once you've located SHM, right-click the name and select the 'Restart' option from the menu.

WARNING
Restarting SHM from this menu will restart the Decisions instance IMMEDIATELY. DO NOT proceed if there is unsaved work.

2018-11-07_120037.png

Was this article helpful?