---
title: "Recording and Transcription"
slug: "recording-and-transcription"
description: "Learn how to use the Decisions Telephony Module to record and transcribe phone conversations. "
updated: 2026-07-02T17:31:02Z
published: 2026-07-02T17:31:02Z
canonical: "documentation.decisions.com/recording-and-transcription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recording and Transcription

## Overview

Using the Decisions Telephony Module, users can record and transcribe phone conversations.

To record and transcribe a call the Telephony Module must be installed. Learn how to install modules by clicking [here](/v7/docs/installing-modules-decisions). After installing, be sure to see [Registering Telephony Service in Portal](https://documentation.decisions.com/version-10/docs/telephony) and [Creating a Telephony Handler](https://documentation.decisions.com/version-10/docs/creating-telephony-handler).   

## Example

This example will demonstrate how to configure a call to be recorded and transcribed.

1. To transcribe a recorded call, a transcription flow must be built. Navigate to the Telephony Handler Folder. Click TELEPHONY and select **Create Transcription Flow**. Name the Flow and click CREATE.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1783013431667.png)![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1783013452523.png)
2. After the Transcription Flow is configured, select the IVR Flow to edit it. Add a **Record Caller** step to the **Start** step. With the Record Caller step selected, select the **Do transcription** option under the TRANSCRIPTION category on the **Properties** panel.Record Caller is a voicemail type recording step that will prompt a user for a recording and then record a message after a tone.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779992673575.png)
3. Select PICK TRANSCRIPTION FLOW and click PICK. Then, select the Transcription Flow and click PICK. Once Twilio transcribes the call, the selected Flow will run.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779992772977.png)
4. For the **Prompt 1** **Text** field, enter "Recording Started". Click **Unknown** next to the **Voice Type** field and select **Constant**. Then, select Alice. Click **Save** to save changes to the IVR Flow.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779992850719.png)

Calls can also be recorded during a phone conversation on the Record Call option for **Place Call** and **Transfer Phone Call** steps. Calls can be recorded using these steps from either the Ringing or the Answer of the conversation.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1779992918995.png)To retrieve a recording use a Get Recording URLs from Call SID from Integrations > All Integrations > Twilio. This step will pull the URL to the recording from the Telephony service provider based on the **Call SID** of that conversation. The unique **Call SID** is included in the **Call Initiated** input data on the IVR Flows.