---
title: "Creating an Active Directory (AD) Sync Job"
slug: "creating-an-active-directory-ad-sync-job"
description: "This document shows how to create an Active Directory (AD) Sync Job in Decisions.  This can be done by setting up a scheduled job that synchronizes an AD system in Decisions to automatically create local accounts. "
updated: 2025-08-06T17:01:29Z
published: 2025-08-06T17:01:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating an Active Directory (AD) Sync Job

## Overview

**Active Directory (AD)** systems can be synchronized with this system to create local Accounts through scheduled sync jobs automatically.

This will require appropriate technical resources on the clients' side to be able to implement. It is recommended to make sure there is someone with experience available to streamline the process. The Decisions support team is available to help but may not be able to answer questions or solve problems that are unique and company-specific.QueriesDo not attempt to sync AD by using a query.

Prerequisites  
The AD server authentication must have already been configured in the portal. See [Setting up Active Directory (AD) Server Authentication](http://documentation.decisions.com/setting-up-active-directory-ad-server-authentication).  
  
Additionally, the Server must have the Can Be Job Server System Setting enabled. To enable this, navigate to**System > Administration > Servers**. Right-click the desired Server and click **Edit****Server**. Then, check **Can Be Job Server** and click SAVE.  
  
For more information on enabling Job Servers, see: [Enabling and Disabling Job.](https://documentation.decisions.com/docs/enabling-and-disabling-job?highlight=Enabling%20and%20Disabling%20Job.)  
![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-06-27_12h28_05.png)Warning for SSOUsers cannot set up Active Directory Sync simultaneously with Single Sign-On (via SAML and OpenID Modules). Doing so will result in an error that requires users to reset their sign-on setup. If an account has to be deactivated in Decisions, be sure it is also deactivated in Active Directory to avoid any potential issues when syncing.

---

## **Example**

Warning on Import/ExportAD Sync Jobs should never be imported/exported to another environment. They must be created individually on each desired environment. 

1. Navigate to **System > Jobs and Events > Scheduled Jobs.**
2. Select NEW AD SYNC JOB.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-06-27_12h29_47.png)
3. In the **New AD Sync Job** dialog, select the **Sync All Domains**.
4. Select the **Requeue if Job Fails** checkbox to ensure that this sync job is re-queued in the event of a failure.
5. Under **Schedule Configuration**, in the **Calendar** drop-down, select **Time Span Schedule.**![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-06-27_12h31_35.png)
6. Select **Immediately** in the **RunWhen** drop-down list.
7. Use the **TimeSpan** controls to define an interval of 12 hours. This means that every 12 hours, the system will immediately try to synchronize with the AD server.
8. Select SAVE.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-06-27_12h32_44.png)
9. The new AD Sync Job will appear in the **Scheduled Jobs** folder, where further actions can be taken on it.![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/2024-06-27_12h33_12.png)