--- title: "Creating Accounts" slug: "adding-a-user-account" description: "This document shows how to add an Account to Decisions through the System Security folder. Accounts represent authenticated users on a system that can be actual people or machines. " tags: ["new account", "new user", "creating user account", "adding", "add user", "create account", "adding user", "creating account", "create user", "user", "adding account", "creating user"] updated: 2025-08-14T21:20:31Z published: 2025-08-14T21:20:31Z --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.decisions.com/llms.txt > Use this file to discover all available pages before exploring further. # Creating Accounts ## Overview Administrators manage **A****ccounts** and creation in the **System > Security > Accounts** folder. Accounts contain login credentials, user-related personal information, and the [groups](/v9/docs/creating-groups) to which the account belongs. This data can be used in a process in various Designer Elements. [Permissions](/v9/docs/setting-folder-permissions) are granted at the account or group level. Account permissions override group permissions since they are a higher priority. Administrators may optionally install the [Active Directory (AD)](https://documentation.decisions.com/docs/activedirectory?highlight=active%20dire) module to authenticate accounts. This can be complemented with [Single-Sign-On (SSO)](https://documentation.decisions.com/v9/docs/sso-basics) to secure server logins. Note About User PermissionsOnly Administrators are able to create and manage Groups and Accounts in the platform. Designers and general users are only able to view existing Groups and Accounts within a given Project.  --- ## Default Accounts There are four pre-built accounts; these accounts are found by navigating to **System > Security > Accounts**. | Account Name | Account Purpose | Safely Removeable? | | --- | --- | --- | | Admin | This account is the default admin account set up during installation. | No, the email and password are configurable to be used by an Administrator. | | GUEST | Must be [enabled](/v9/docs/enabling-a-guest-account) to be used. Useful for exposing Designer Elements to be consumed without authentication. Provides limited Portal access to engage with Designer Elements. | It can be [activated and deactivated](/v9/docs/deactivating-a-user-account); deleting this account is not recommended. | | SYSTEM | Runs all back-end processes. | No, do not delete this account and do not move it from the Administrators group. | | ExternalSystem | Manages assignments for the [Wait on External System](https://documentation.decisions.com/step-library/docs/wait-external-system) step and [External Forms](/v9/docs/basic-external-form-process). | It can be [activated and deactivated](/v9/docs/deactivating-a-user-account); deleting this account is not recommended. | --- ## Create Account Create and manage Accounts by navigating to **System > Security > Accounts.** To create an Account, select **CREATE ACCOUNT.** To edit an account, right-click any account to show the action menu. Once all necessary fields are filled out, select **CREATE ACCOUNT.** **![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/image-1755206303982.png)** ### Required Account information The following fields must be filled to create a new account in the instance: | Setting Name | Description | | --- | --- | | Email | Prompts for the email of the account to create. Either the email or the user identifier value can be used during login. | | Password | Prompts for the password for the email account. | | Confirm Password | Prompts to reenter the password again to confirm accuracy. | | User Identifier | Prompts for a username attached to the user account. If left blank, then the user may log in with only their email address. | ### Optional Account information Further identifying information may be specified in the optional account creation fields. Fields marked with an asterisk * are only available after initial Account creation. | Property Name | Description | | --- | --- | | Employee ID | Prompts for the employee ID of the account user. | | First Name | Prompts for the account user's first name. | | Middle Name | Prompts for the account user's middle name. | | Last Name | Prompts for the account user's last name. | | Initials | Prompts for the account user's initials. | | Department | Prompts for the account user's department. | | Job Title | Prompts for the account user's job title. | | Company | Prompts for the account user's employer. | | Manager | Allows selection of which groups this account will manage. | | Location | Allows selection of the default login location in the instance for the account. | | Is Active | Toggles setting the account as active in the instance. | | Is Confirmed | This setting marks the account as a valid and authenticated account. If unchecked, the account will not be allowed to log into the portal. | | Can Use Portal | Toggles permission to access the Portal. | | [Language](https://documentation.decisions.com/v9/docs/managing-languages) | Allows selection of which language the account uses. Options are populated based on the language added under **System > System Data > Languages.** | | [Timezone](https://documentation.decisions.com/v9/docs/time-zones-decisions) | Allows selection of which time zone the account exists under. | | [User Culture](/v9/docs/user-culture) | Allows selection of the account's user culture. | | Phone | Prompts for the phone number(s) associated with the user account. | | Member Of | Allow selection of which group(s) the new account will belong to upon creation. The account will automatically adopt the same permissions of the group(s) it joins. | | Address | Prompts for the address(es) associated with the account's user. | | Allowed Impersonations | Allows selection of which accounts the new account is allowed to impersonate. | | Email Addresses | Prompts for additional email address(es) associated with the user account. | | Instant Messenger | Prompts for instant messenger information associated with the user account. | | Other Contact | Prompts for other additional contact details associated with the account. | | * User Type | Provides drop down to select Machine or Person as a User Type. | | * Default Folder | If configured, this Folder will serve as a "Landing Page" for the Account. | | * Entity Description | Provide a description of the Account. | | [* Allowed IP Addresses](/v9/docs/ip-address-filtering) | Access to the platform can be restricted based on allowed IP Addresses. | --- ## Deleting an Account To delete an account, right-click on the desired account to view the Action Menu. Under the **More** dropdown, select **Delete [AccountName]**. Deleting****an account within the platform removes information from the instance but does not remove the deleted account data from the database tables. If a hard delete is required, contact [support@decisions.com](mailto:support@decisions.com). ![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Screenshot%202024-03-08%20151536.png) --- ## Account Relations **Relations** are designated relationships Administrators can create that dictate how Accounts and Groups interact with each other. Within the platform, navigate to **System > Security > Relations** in order to locate the**Relations Dashboard.**The three user actions that are****available on the Relations Dashboard are **ADD ACCOUNT RELATION, ADD GROUP RELATION,** and **ADD RELATION INFO.**Administrators can add any of the three options by selecting the type of Relation they would like to create from the **Action Bar**, Inputting the required information, and clicking **SAVE.** **![](https://cdn.document360.io/6ef8bcc1-6489-4486-9ad1-83acff7e5df0/Images/Documentation/Screenshot%202024-03-08%20145718.png)** --- ## Feature Changes | Description | Version | Release Date | Developer Task | | --- | --- | --- | --- | | The ProcessMining account only appears once Process Mining has been enabled, and not by default. | [9.12](https://documentation.decisions.com/v99/docs/version-912x-release-notes) | June 2025 | [DT-044670] | | Reorganized the properties of the Add Account menu. | [9.14](https://documentation.decisions.com/v99/docs/version-914x-release-notes) | August 2025 | [DT-044402] | --- For further information on Administration, visit the [Decisions Forum](https://community.decisions.com/categories/Administration).