Telephony


Recording and Transcription

Call Recording and Transcription Using the Decisions Telephony module, you can record and transcribe phone conversations. This article explains how. Example If you haven’t already done so,...

Creating a Telephony Handler

Creating a Telephony Handler All inbound telephony communication relies on having a Telephony Handler configured in the portal. This Handler defines what phone numbers will be used to receive...

Creating an Outbound SIP Flow

Creating an Outbound SIP Flow Outbound calls made through SIP credentials rely on having an additional outbound flow added to the handler. In Decisions, Sip credentials can be used to call through...

Registering Telephony Service in Portal

In order for the Portal to be able to send and receive SMS text messages, a telephony service is required. The Portal supports Plivo and Twilio. The Telephony module must also be installed. (It can be...

Respond to Inbound Telephony Conversation

Respond to Inbound Telephony Conversation Using a Telephony service like Twilio or Plivo, Decisions can respond to inbound calls using the IVR (Interactive Voice Response) requests. This document explains...

Setting Up Carriers for SMS Notifications

The system can send notifications in the form of an email, a popup message within the portal, or a SMS text. To allow a user to receive notifications using SMS, the user's carrier must be added to the...